We guarantee all our deliveries in the winter months. All fish are packed in insulated boxes with heater packs to insure your fish is kept warm during travel.
We prefer to ship out of state orders air cargo. With air cargo you pick the fish up at the air cargo office at the closest major airport. The air cargo offices are not at the main terminal but close to the airport, making it easy and fast to pick them up. This is the fastest and safest method of shipping! It's same day shipping. Shipping usually runs about $60-$70 through Delta cargo. You pay your shipping when you pick up your fish at Delta Cargo. Live arrival guaranteed on all air cargo shipments.
Phoenix and the rest of Arizona: Shipping small orders to the Phoenix metro area is a flat rate of 20.00, via priority mail. It usually arrives in less than 24 hours. We also do Sundays delivery to Phoenix. We meet at Republic Ramien on Sundays for anyone that has pre purchased fish. We will not deliver fish that have not been already paid for. All other areas in Arizona beyond 200 miles from Tucson the charge is 30.00.
DOA AND SHIPPING POLICY
Orders are accepted 7 days a week. In order to provide our guarantee for live arrival and for the health of the fish-
All orders placed and paid for Sunday-Wednesday of the PRIOR WEEK are shipped on Mondays.
All orders placed and paid for Thursday-Saturday of the PRIOR WEEK are shipped on Wednesdays.
No live arrival guarantee is provided if livestock is requested to be shipping during the same week of purchase due to our inability to guarantee they are prepared for the shipment.
DEAD ON ARRIVAL POLICY:
We track your orders along the way. If you won't be home or able to pick up your fish within 2 hours of delivery, it is NOT the responsibility of Angry Fish Sales to replace or refund DOA. Please make prior arrangements to avoid these circumstances.
1.) Fish must be unboxed within 2 hours of delivery. 2.) After opening box, if there is any DOA we require at least a 20 second VIDEO of dead fish IN BAG. 3.) We then require you to take any DOA fish out of the bag/ water, place on paper towel and send us an additional 20 second video. *If these steps are not taken, we will NOT replace DOA fish.
*In the RARE case of Dead On Arrival we will offer these options after the steps above are followed: 1.) We can resend the fish or very similar fish if available. 2.) We also offer to refund the cost of DOA fish. **We Do NOT refund shipping costs*